State Farm® Insurance Agent Ray Romano

"Erin Waters was a pleasure to work with. Despite a balky phone connection, she remained cool, calm & collected while conveying a friendly & professional approach. She answered my questions & made arrangements to obtain the appraisal for a new piece of jewelry to be added to our policy!"

"Working with Kimberly was so easy she got everything done for me so quickly and she was so nice. Thanks for all your help Kimberly!"

"Rays Team is great Crystal was amazing helping me setup my new insurance highly recommend 👍🏻"

"Kimberly is the absolute best ! She is the sweetest! Anytime I call she takes care of me and has so much patience . She takes her time looking into my policy questions and always has a solution for me. GIVE THAT WOMEN A NICE RAISE AND BONUS ! I appreciate her and this company !"

"I felt like I needed to write this review , my daughter had accident and we of course unsure of process Kimberly H is our rockstar Immediately contacted my daughter and walked her through everything and I had to make some changes to my policy last week and was on it !!! She is truly MVP , she is definitely an asset to this company and if all the other agents are just as efficient and you haven’t switched to Ray Romano yet !!! UMMM what you waiting for !!! I have 5 cars , life policy It’s a no brainer!! Thank you Kimberly , your amazing !!!"

"My experience over the telephone speaking with Crystal Flores was a great one. She made everything quick. She was very thorough and she was concerned about my work schedule. She was so nice. I realize she was the firm that I wanted to deal with with all my insurance needs, From house to boat to jet skis to motorcycles to automobiles, they will be getting my business. In a world like today with not the best customer service it was a pleasure speaking with Crystal regarding my State Farm insurance needs. Thank you"

"They are wonderful! Really transparent with your policy and help you to get as many discounts as possible. Highly recommend to those looking for car insurance with a team that cares! :-)"

"Great place for insurance solution. Also Kimberly is awesome!!!"

"Muy excelente trato y ayuda. Gracias Crystal"

"Ray I just wanted to provide an excellent review specifically for "Kimberly Hardin". When my original agent Melissa left your office, I had a claim I needed to submit for theft. The state farm web page was failing, the 1-800 numbers left me on hold for over 15 minutes and your office operator had no idea how to help me (because she was new). The only thing my local office that I pay for help could do is recommend sending me back to the web or to the 800 numbers again. I was ready to leave State Farm all together. Then I got a call from Kim addressing a review I left with State Farm. She began by apologizing about the whole situation. Calm, professional, willing to listen and then take action in order to win me back as her own new client (which wasn't easy). Three car, 3- home and 1-umbrella policies later, Kim had earned my total respect. You owe her at least a lunch or this client would have been long gone. I am so impressed I have shared her information with friends and family."

"Kimberly has been the best work with as we replaced a vehicle on our policy and added a driver to the account. Step by step she went thoroughly through the process. Monitored the account, called back when she said she would, ensured appropriate discounts were applied, and very responsive."

"State Farm beat all the other quotes I was getting. Mariah was helpful, not at all pushy...a pleasure to work with!"

"Rays team and especially Kimberly always go above and beyond to help and assist where need be. Strongly encourage those looking for insurance to consider their State Farm branch"

"I have found them professional and helpful. I haven’t had any issues with them yet."

"Have nothing but praise! I've dealt with Joelene when first getting my policy. Also have been dealing with Erin who has been great and fast for all my insurance needs. Definitely recommend this office."

"Jeff was the agent that called me on behalf of Ray. Jeff is an excellent agents that was able to to concisely and efficiently tell me everything I needed to know backed with real life testimonies and examples. He listened to any concerns and I had and because of our conversation has reaffirmed my choice to have my auto insurance with State Farm. Better prices, better people, better opportunities to save sensible."

"I've been a customer with Ray Romano State Farm for the past 9 months. When I first signed up with them, the premium rate they gave me beat my previous premium with a different company by almost 50% for the same coverage. I visited their office on Silverside Road that day, and everyone I met there was friendly and professional. Today I called and spoke with Erin Waters because I needed to transfer my policy coverage to a new vehicle, and I asked what time I could visit the office to take care of the details. Erin informed me that we could complete that over the phone, and within ten minutes everything was completed. Erin was so very helpful, knowledgeable, and saved me at least 45 minutes of driving to and from their office by handling everything over the phone. I highly recommend this insurance agency!"

"Mariah was wonderful from the start. She contacted me immediately upon our inquiry and was super quick with our quote results and beat other companies by a significant savings, as well as answered all of our questions. Highly recommend"

"Kelsea and Melissa have been wonderful with helping us switch insurance companies and getting g the most coverage with the best rates! I highly recommend them both and thank them for their services 😊"

"Kelsea was extremely helpful and knowledgeable professional. She guide me through all the details on how to bundle my home and auto. The discount is amazing. Appreciate the customer care and honesty."

"Tia, our new State Farm agent, has been excellent in assisting us with transferring and bundling our home and car Insurance to State Farm. I believe Tia researched and worked hard to secure all the available money-saving discounts for my wife and me. Thank you, Tia"

"Just switched to State Farm today 11/4/25 worked with Tia she was awesome !! got me a really good rate I would definitely give them a call if you're looking to save some money on insurance"

"I submitted an online quote 10/23. Within minutes Shannon Rezek reached out with a better quote and I asked her to reach out to me tomorrow. She did call right when she said she would , and provided me with all the needed information. By the afternoon I was a state farm customer. I was paying almost $400 with nationwide for 1 car and renters insurance. I’m paying over $150 less now , and with better coverage. All Information she gave me was was accurate, honest and informative. Her communication was so great with quick responses via emails and phone calls She helped even with educating me on the fact that I could be done with nationwide despite them telling me otherwise and trying to make me pay. I am so excited to be with state farm and look forward to talking with Shannon Rezek again. Will for sure be recommending her to anyone I know looking. And I love the fact I can call her direct and not go through customer service agents. Thank you Shannon! I appreciate you. 100000/10"

"Tias was great, she took care of everything about my 4 policy's, she did follow up every single day to make sure everything was ready a 100% and on top of that she got me a refund of over 900$ that I was overpaying with my old insurance company. She is amazing!"

"Tia Calhoun was an absolute pleasure to do business with. Tia is professional, explain everything great detail and made my transition so easy for my car home insurance and is a true asset to State Farm."