State Farm® Insurance Agent Ray Romano

"I reached out to Ray Romano in desperate need because my car insurance was astronomical for two cars. He said he would have an agent reach out to me the next morning. Melissa Action called... Let's just say I'm now a State Farm customer paying $120 less per month. The service was fast and efficient. Highly recommended."

"Hands down the best most impressive insurance agent and agency!!! Not only was the customer service easy and no hassle but this was by FAR the cheapest quote by ANY company or agency. Mellissa was amazing , professional, straight forward and very good at her job. Made me feel comfortable and confident in my policy and the entire process. Very happy very thankful and I would recommend to all of my family and friends and anyone who wants the most competitive rate and someone who actually cares. Thank you from myself and my family !!!!!!"

"Huge thank you to the best insurance agent in the state of Delaware, Melissa Acton-Insurance. Her services just saved me big money on car insurance and I couldn’t be happier. Thank you State Farm for providing me with such a professional agent. If you are looking for a better insurance rate then your current one, she’s 100% the best person to go to for help."

"Just want to give a shout out to Chelsea Bentley she was phenomenal she saved me tons of money reached out to me several times sent everything in a timely manner in an email I have everything I needed Within 25 minutes kudos to her keep up the good work. Thank you Michelle Mitchell"

"So far I have nothing but great things to say. I was with Progressive for 12 years, and in the last few years, every 6 months it kept going up and up. So I decided to shop around. I actually had just taken a policy from Allstate, which was lower than Progressive, but not great. As soon as I hung up with them, I had a voicemail from Chelsea at State Farm, and I almost didn’t return her call, but thought why not, worth a shot. I’m so glad I did!!! Her quote was over $1,300 less than Allstate!!! It was a no brainer! I accepted right away and cancelled Allstate. So glad I returned her call!!!"

"Melissa A. at Ray's office is an absolute GEM to work with! She saved our family well over $150/month on our insurance - homeowner's, auto and camper! AND we have much better coverage than we did with Progressive! Melissa has been readily available and super responsive to all of my questions/needs!"

"If I could give negative stars I would. We were paying around $250 a month for about 4 months when all of a sudden they raised it to $550. When we asked why it was raised they admitted it was a mistake on their end and they will take care of it. After MULTIPLE phone calls and emails within 2 months it was still not taken care of and we received a cancelation notice. Once we received the cancelation notice we called Ray who stated there was nothing he could do and they are working on it. A couple days later we were cancelled and had to call the 800 number to get re-insured...which they charged us $250 and promised that was the correct price. As soon as it got switched back to Ray it got bumped back up to $550. I called the office again and spoke with an agent who was very rude from the start to the end with no resolution again. I can not wait to be switched to another agent."

"I have been a State Farm customer for years, but upon purchasing a new car Ray Romano’s agency has been unable to help me and my partner have reliable insurance. Over the span of 6 weeks, we were overcharged, dismissed in our concern, and reassured our policy would be fine as long as we paid our quoted amount. We received a cancellation notice and called to confirm that we did not need to pay an additional premium. Despite calling Ray’s office again TWO DAYS ago, the national office let us know our policy was cancelled and we have a lapse in insurance. Thanks very little to Ray, Sara, and Melissa. Edited 3/12/24: We reached out to your office directly for 6 weeks with no support or clear communication about our policy. This was a huge fumble on the part of your office and I will use a public review to ensure you respond to me (6 days is a lot faster than 6 weeks!) You can call me or my partner directly."

"One week of having this state farm agent and Crystal already lied and allowed another payment to come out of my account. She could not give accurate information because she did not send anything to underwriting to find my payment that's sitting in a account and not being attached to my homeowners. Her excuse is it takes time well I called state farm directly and found out that she could have given me the date of when it would be looked at by underwriting but that would require her to actually send over the issue to them. Also she promised me today that no other monies would come out of my account and that was a lie, I checked my bank and a withdrawal is posting today, because she didn't remove the direct withdrawal. All lies!!!"

"I’ve been a customer of Ray Romano State Farm Agency agency since its inception two years ago and I must say that the individualized attention and professionalism is best in class. Ray and his team work tirelessly to ensure my family and I are fully covered in all of our insurance needs. Kudos to the team for truly making me feel like a part of the State Farm Family!"